Your privacy is our priority. This page transparently explains how k138 collects, uses, stores, and protects your personal information when you use our platform.
All data transmitted between your device and k138's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
K138 has never and will never sell, rent, or transfer your personal data to advertisers or third parties for commercial purposes.
The k138 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always protected.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.
K138 ("we", "Platform", or "k138") values the privacy of every member who uses our services. This Privacy Policy is established to clearly and transparently explain how we collect, process, store, and protect your personal information when you register and use the k138 platform.
As an online entertainment platform operating in Malaysia, k138 is committed to complying with the Personal Data Protection Act 2010 (PDPA) and all related regulations. We believe that transparency in data handling is not only a legal obligation, but also the foundation of trust between the platform and our members.
This policy applies to all k138 platform users, including website visitors, registered members, and individuals who communicate with our support team through any channel.
K138 collects your personal information through several means depending on how you interact with our platform. The following are the categories of data we collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Account registration, profile updates |
| Financial Information | Bank account number, bank name, transaction history | Deposit and withdrawal process |
| Usage Data | Game records, activity logs, session duration | Automatically during platform use |
| Technical Data | IP address, device type, web browser, operating system | Automatically via cookies and server logs |
| Verification Documents | Identity card copies, bank statements, verification selfie | KYC process and withdrawal verification |
The personal information we collect is used solely for legitimate purposes related to the operation of the k138 platform. The following are the primary purposes for which your data is used:
K138 maintains a strict policy regarding data sharing. We does not sell, does not rent, and does not disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where we need to share your data:
All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes.
K138 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our security measures encompass multiple layers of protection:
K138 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be identified.
K138 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by k138:
Request a copy of the personal data we hold about you at any time.
Correct any information that is inaccurate, incomplete or outdated.
Request deletion of your personal data when it is no longer needed (subject to legal obligations).
Object to the processing of your data for direct marketing purposes at any time.
Request restriction of your data processing under certain circumstances provided by law.
Receive your data in a machine-readable format for transfer to another service provider.
The k138 platform is an exclusive entertainment service for individuals who are of age 18 years and above only. We do not intentionally collect or process personal information from children under the age of 18.
If we discover that personal data of an underage child has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
Parents or guardians who discover their child has registered on the k138 platform without permission are requested to contact our support team immediately for further action.
K138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any amendments made will be published on this page along with the updated date.
For amendments that are material and significantly affect how we use your data, we will notify you by email or in-account notification before the changes take effect.
Continued use of the k138 platform after amendments are published will be considered your acceptance of the updated Privacy Policy. If you disagree with the amendments, you have the right to close your account and request data deletion in accordance with the stated procedures.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how k138 handles your personal data, do not hesitate to reach us through the following channels:
Our support team, fluent in both Malay and English, is ready to help you address any privacy-related issues promptly and professionally.
Behind every technical measure is k138's human commitment — that your data belongs to you, not to us.
Your data is stored in high-grade data centres with redundant backup systems, ensuring the availability and security of your information even in technical emergencies.
K138's identity verification process uses advanced document-checking technology. Your documents are processed securely and stored with full encryption, preventing unauthorized access.
You have full control over the types of communications you receive from k138. Unsubscribe from promotional lists easily with no complicated procedures or delays.
Register today and enjoy a safe, fair, and enjoyable online entertainment experience — with the full assurance that your privacy is always carefully protected.