Terms and Conditions k138 — Complete Platform Usage Guide

K138 is an online entertainment platform offering a wide range of gaming services including Sports Betting, Live Casino games, Slot Games, Fish Shooting Games, e-sports, and number games to eligible users in Malaysia.

These Terms and Conditions ("Terms") govern all aspects of using the k138 platform, including but not limited to account registration, deposits, withdrawals, participation in games, and bonus claims. These Terms should be read together with the Privacy Policy and Responsible Gaming Policy ours, all of which together form the complete agreement between you and k138.

If you do not agree with any part of these Terms, you are required to discontinue use of the k138 platform. Continued use of the platform after any amendment to the terms constitutes acceptance of the revised terms.

To register and use the k138 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the account registration date.
• Having the legal capacity to enter into a binding agreement.
• Not prohibited from online gambling activities under the laws or regulations of any relevant jurisdiction.
• Registering under your own personal identity and not on behalf of a third party.
• Never previously banned by k138.

Each individual is only permitted to own one (1) account only on the k138 platform. Holding more than one account — whether directly or through a third party — is a serious violation that may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to:

• Providing accurate, complete and up-to-date personal information, including your full name, date of birth, phone number and active email address.
• Setting a strong password and not sharing your login credentials with anyone.
• Completing the Know Your Customer (KYC) process when requested, including uploading a valid identity document.
• Updating your personal information in the event of any changes by contacting our customer support team.

K138 reserves the right to decline registration applications or close existing accounts without stating a reason, at the platform's absolute discretion.

K138 supports a wide range of popular deposit and withdrawal methods in Malaysia, including bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), digital wallets (Touch 'n Go eWallet, GrabPay, Boost), and DuitNow QR.

Deposit Rules:

• Minimum deposit is RM 10 for most payment methods.
• All deposits are processed automatically and are typically credited within 1–5 minutes.
• Deposited funds must be used for gaming activities and may not be transferred to third-party accounts.
• K138 does not accept cash deposits or cheques under any circumstances.

Withdrawal Rules:

• The minimum withdrawal is RM 30 per transaction.
• Withdrawal requests are processed within 15 to 30 minutes for fully verified accounts.
• Withdrawals will only be processed to a bank account or digital wallet registered under the same member's name.
• K138 reserves the right to request additional verification documents before processing withdrawals that exceed certain limits.
• Any attempt to withdraw funds obtained through fraudulent activity or money laundering will be reported to the relevant authorities.

K138 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to specific terms and conditions stated in each promotional offer.

General Bonus Terms:

• Each bonus has a wagering requirements (rollover) that must be met before withdrawals are permitted. Wagering requirements are clearly stated in each offer.
• The welcome bonus may only be claimed once per new member.
• K138 reserves the right to void bonuses and associated wins if there is evidence of promotion abuse, multi-account usage, or system manipulation.
• Bonuses cannot be directly converted to cash without fulfilling the specified wagering requirements.
• The bonus validity period is stated in each offer. Expired bonuses cannot be reinstated.

All games offered on the k138 platform — including slots, Live Casino, fish shooting, sports betting, and e-sports — are operated using certified Random Number Generators (RNG) or through licensed, independently audited live game providers.

• The outcome of all games is final and cannot be disputed once concluded.
• Any technical disruption during gameplay caused by a k138 system failure will be resolved based on transaction records stored on our servers.
• K138 reserves the right to void bets or games involving pricing errors, technical errors, or unforeseen circumstances.
• Players are responsible for maintaining a stable internet connection. k138 is not liable for any game losses resulting from connection interruptions on the player's end.
• Any attempt to exploit system vulnerabilities, use automated software (bots), or manipulate game outcomes is strictly prohibited and may result in immediate account closure.

All k138 members are required to conduct themselves with courtesy and responsibility while using the platform. The following behaviour is strictly prohibited:

• Use of offensive language, threats, or harassment toward other members or k138 staff.
• Attempting to cheat, manipulate, or exploit the platform's systems.
• Registering a fake account or using another person's identity.
• Money laundering or using the platform for any illegal financial activity.
• Sharing your login credentials or allowing others to use your account.
• Using unauthorised third-party software to gain an unfair advantage.

K138 reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any of these Terms and Conditions.
• Evidence or suspicion of fraudulent activity, money laundering, or unlawful conduct.
• Failure to complete the KYC process within the specified timeframe.
• Self-suspension requests initiated by the member (gaming break).
• Accounts that have been inactive for more than 12 consecutive months.

Members who wish to voluntarily close their account may contact our support team. Valid balances will be returned upon completion of the verification process, provided no transactions are currently under review.

K138 takes your personal data protection seriously. All information collected during registration and platform use is protected with 256-bit SSL encryption and stored on secure servers.

We collect your personal data solely for the following purposes:

• Identity verification and KYC compliance.
• Secure processing of financial transactions.
• Service improvements and user experience enhancements.
• Account and promotional communications (with your consent).
• Fraud prevention and legal compliance.

K138 will not sell, rent, or disclose your personal data to third parties without your consent, except as required by law. For full details on how we handle your data, please refer to Privacy Policy ours.

K138 shall not be liable for any loss or damage arising from:

• Service disruptions caused by factors beyond our control, such as internet outages, natural disasters or government actions.
• Losses incurred as a result of legitimate game outcomes.
• Unauthorised third-party access to your account resulting from your own negligence in safeguarding your login credentials.
• Any financial decisions made based on information on our platform.

In all circumstances, k138's maximum liability to any member shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

K138 is fully committed to responsible gaming practices. We believe entertainment should remain entertainment — not a burden. Our platform provides the following self-exclusion tools for all members:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting Limit: Control the maximum amount you can wager in a single session.
• Time Reminder: Receive a notification when you have played beyond your set time limit.
• Gaming Break: Temporarily suspend your account if you need a break.
• Self-Exclusion: Option to permanently self-exclude from the platform.

If you or someone you know is experiencing gambling-related issues, please contact our support team or visit the Responsible Gaming us for assistance and appropriate resources.

K138 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on this page.

It is your responsibility to review this page periodically to stay informed of the latest terms. Continued use of the platform after any amendment is published constitutes acceptance of the revised terms.

If you disagree with any amendments made, you have the right to close your account by contacting our support team. Valid balances will be returned in accordance with standard withdrawal procedures.